Rolf Eichweber,Director: Customer Service Support, Customer Contact Centres and Customer Relationship Centre. Standard Bank

"Miles is a very rare person. He is a true leader. He does not fake humility or disguise his real ego like most leaders in business today. He is honest, caring and highly committed to true transformation and thrives on seeing other people succeed. He has a wonderful way of bringing people together and seeing past race, gender and class. His interventions almost always cause a mixture of unease, discomfort, self realisation and soul searching. But they always end with the delegates having thought hard and deeply about themselves, their behaviour and their impact on others. There are not many people like Miles around - unfortunately."